Training & Development
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Each interviewer participates in a full-day training/orientation session, which includes helpful presentations to ensure all interviewers are conducting surveys in the same manner.
Our trainers also work with all new interviewers in a twenty stations production room. Working side-by-side with monitors helps the trainers ease the new interviewers through their first week on the job.
While our new interviewer training program is extensive, it represents only a small percentage of the comprehensive training that our interviewers and supervisors receive. Workshops are offered on probing, handling difficult respondents and the usage of CATI interviewing.
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